CUSTOMER ANALYTICS ITALIA

STRATEGY CONSULTING FOR CUSTOMER OPERATIONS
We advise Executives to increase profit and achieve targets with their resources

WHY US

BRIDGING OPERATIONS AND STRATEGY

Our operations thinking is linked to strategic excellence and tailored to the client’s culture. We possess a deep understanding of sector trends and customer operations practices. We respond to your specific needs with powerful tools, strong benchmarking capabilities, proprietary data, and analytics that accelerate Impact.

WORLDWIDE STATE OF THE ART KNOWLEDGE

We serve leading organizations to deliver customized services and to develop and share knowledge.We leverage cross-sector networks to connect clients with other companies facing similar challenges.We help our clients implement optimal operations structures via similar learnings from other sectors.

SPEED AND FLEXIBILITY

We have specific knowledge on best practices because we have done it already, working in 330+ contact centers around the world.Our team spends most of the time problem solving on the ground and supporting clients’ management to deliver impact.We offer rapid diagnostic capabilities and provide every client with flexible, customized solutions.

DELIVERING LONG-LASTING IMPACT

We work shoulder-to-shoulder with you at all levels of your organization – from the top or middle management to the front lines.We shift management mindsets and behavior and build their day-to-day capabilities to create a self-sustaining customer operations excellence engine.We develop enduring, trust-based relationships and ensure our work delivers substantial long-term impact, enabling our clients to outperform the market.
FAQ Feature Image

SERVICES

We upgrade the experience of your customers while optimizing costs and increasing sales by working along three key pillars of your organization: People, Process, Technology.

  • IMPROVE CUSTOMER EXPERIENCE

    Examples of typical projects:

    • People: capability building
    • Process: omnichannel consistent experience
    • Technology: artificial intelligence solutions
  • OPTIMIZE COST
  • BOOST SALES

HOW WE WORK

PROJECT SCOPE
We provide you with integrated, end-to-end support embracing your People, Process, and Technology.

KNOWLEDGE
Through our specific, cross-sector knowledge of the field, we can help you address your most complex problems in customer operations with solutions tailored to your organization and business environment.

WORK CULTURE
We co-develop initiatives and work with you and your management team every day. Our culture is far from a PowerPoint-based way of working and the deployment of standardized solutions.

CLIENT BENEFIT
We do the work with you instead of for you. In this way, we build your team's capabilities and allow your company to sustain change.

TOOLS
We give you access to our implementation tools as well as the full spectrum of proprietary toolkit and benchmark.

CALL CENTER PROJECTS IN FOLLOWING INDUSTRIES


Retail
60
Financial institutions
72
Telecommunications
55
Utilities
77
Services
66

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Contact Us

    Call us: +39 388 6983976
    visit us: Milan
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