Have a view of our books:
Strategy, Operations & Innovation – Our Published Work
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The Five Squared Framework - A neuroscience-backed framework with twenty-five levers to guide client decisions and drive measurable impact. Book details |
The customer centricity catalyst - Customer-centric strategy transforming businesses through trust, value, and empathy. Book details |
Nurture Your Leads Up - A guide to nurturing leads using data, psychology, and process. Book details |
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Unleashing Schopenhauer’s Secrets in Sales Success - Persuasion meets sales: blending human empathy, strategy, and modern science. Book details |
Brain Your Sales Up - Do you think our purchasing decisions are based on logic and rationality? Book details |
La Venta Telefónica con Método - Manual práctico para vender por teléfono con método, empatía y neurociencia. Book details |
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Mastering Service Models - Guide to strategic customer service driving satisfaction and growth. Book details |
Have a view of our guides.
Every company is building bots. Only the best make them sound human
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The Service Performance System - The book The Service Performance System presents a managerial framework for customer operations. Moving beyond mere reporting, it guides leaders to transform performance data and deviations into concrete corrective actions and purposeful improvement. |
The Customer Operations Diagnostic - The Customer Operations Diagnostic presents a practical methodology to identify root operational problems beyond surface-level reporting. It helps leaders analyze data, workflows, and automation to build effective transformations through precise diagnosis. |
The Cost-to-Serve Equation - The Cost-to-Serve Equation provides a framework for reducing operational costs without compromising service quality. It details how to sequence cost-saving levers correctly to prevent double-counting benefits and ensure real baseline reductions. |
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AI-Ready Customer Operations - AI-Ready Customer Operations offers a framework to bridge the gap between impressive AI pilots and scalable production systems, ensuring AI deployments handle real-world complexity, economic constraints, and operational accountability. |
The The AI Brain Blueprint - A multi-agent AI architecture, inspired by the human brain, uses specialized agents to reason, adapt, and ensure robustness. |
The Quality of Conversation for Voicebot - New frameworks audit AI bots on seven key dimensions, turning automation into intelligent, empathetic interactions that provide real business value. |
