Have a view of our books:
Strategy, Operations & Innovation – Our Published Work
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Mastering Service Models - Guide to strategic customer service driving satisfaction and growth. Book details |
The customer centricity catalyst - Customer-centric strategy transforming businesses through trust, value, and empathy. Book details |
Nurture Your Leads Up - A guide to nurturing leads using data, psychology, and process. Book details |
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Unleashing Schopenhauer’s Secrets in Sales Success - Persuasion meets sales: blending human empathy, strategy, and modern science. Book details |
Brain Your Sales Up - Do you think our purchasing decisions are based on logic and rationality? Book details |
La Venta Telefónica con Método - Manual práctico para vender por teléfono con método, empatía y neurociencia. Book details |
Have a view of our guides.
Every company is building bots. Only the best make them sound human
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The Quality of Conversation for Voicebot - New frameworks audit AI bots on seven key dimensions, turning automation into intelligent, empathetic interactions that provide real business value. |
The The AI Brain Blueprint - A multi-agent AI architecture, inspired by the human brain, uses specialized agents to reason, adapt, and ensure robustness. |