customeranalytics.it
customeranalytics.it
Cod REA TO – 1228130
P.IVA-Cod. Fisc. 11623420012
Capitale Sociale I.V. € 10.000,00
Nell’anno 2020 la società ha ricevuto aiuti di stato indicati nel Registro Nazionale degli Aiuti di Stato e un contributo di Euro 2.000 ex art. 25 DL 34/2020
Customer Analytics Italia
Xcse
McKinsey & Company
Alicos
Daniele boasts a brilliant career of over twenty years in the field of customer operations and strategic consulting. Having honed his skills at globally recognized institutions such as McKinsey & Company, he has led several transformation projects that significantly improved telesales performance, customer service efficiency, and production processes in various sectors.
An advocate for technology and its integration into business processes, he has founded and managed several companies dedicated to improving customer experiences, such as Customer Analytics Italia and XCSE in Germany.
Whether offering boutique consulting solutions to enhance customer interactions or providing high-level CRM support to increase sales, Daniele's expertise in optimizing operational costs and boosting sales, especially through remote channels, remains unparalleled.
His leadership roles in European and Italian companies further underscore his ability to lead teams and companies to achieve operational excellence.
Customer Analytics Italia
Torre SGR S.p.A.
Bain & Company
ConTe.it
University of Southern California - Marshall School of BusinessUniversity of Southern California - Marshall School of Business
Trojan Investing Society
Luxury Vintage Concept
After graduating in Engineering and gaining experience at companies in the industrial plants and optics sectors, Sergio began his long journey in precision mechanics with Brovedani, starting in the Technical Office in 1990, becoming CEO in 2011, and President in 2018.
This experience enabled him to develop advanced management skills, further refined through an MBA program at the University of Bologna. His expertise is evidenced by Brovedani’s tenfold growth, surpassing €100 million in revenue, along with its international expansion across 3 countries and 2 continents. He also led a generational renewal by creating a team of professionals across all company functions, transforming the company into a "pocket multinational" specializing in automotive components.
In parallel, he gained additional regional experience as Vice President of Confindustria Alto Adriatico and currently holds the positions of President of the Ponte Rosso-Tagliamento Industrial Consortium and the FVG Metalworking Cluster, COMET.
Sergio joined CAI as an Associate Partner to develop Strategic, Lean, and Digital transformation projects in the industrial field.
After earning his degree in Management Engineering, Davide began his professional career as a project engineer at Atlas Concorde in the ceramics sector. In 2022, he transitioned to consulting with Amodio & Partners, focusing on digital transformation and innovation projects.
Through these roles, he developed expertise in managing projects related to business process transformation and gained deep knowledge of organizational change.
Having joined the CAI team as an Associate Consultant, he now leverages his experience with a particular focus on optimizing office-based processes and service functions.
Andrei is a software developer specializing in DevOps. In his R&D role, he has designed, developed, and maintained software solutions for business clients, using programming languages such as Python and Node to implement artificial intelligence tools aimed at optimizing business operational workflows.
Thanks to a degree in Management Engineering from the Politecnico di Milano and over 10 years of experience in strategic consulting, Luca has developed strong expertise in Customer Base Management and Analytics, Customer Relationship Management (CRM), and Strategic Marketing. He has gained experience across various sectors, including insurance, media and entertainment, and consumer goods. In recent years, he has focused on loyalty strategies, revenue growth, and enhancing the digital customer experience.
With an innovative and curious approach, he supports clients in unlocking the potential of their data, creating real and sustainable value for the company.
After graduating in Mechanical Engineering from Sant'Anna in Pisa and gaining a brief experience at NASA's Jet Propulsion Laboratory (JPL), Luca immediately began his journey in strategic consulting at BCG.
He works as a Project Leader at CAI, where over the years, he has led projects across various industries, specializing his knowledge in the field of customer operations and sales.
Customer Analytics Italia
Boston Consulting Group
NASA Jet Propulsion Laboratory
Chongqing University
Gianmarco, graduated in Entrepreneurship and Innovation at the University of Padua, began his professional career as an Associate at PwC. In this position, he acquired key skills in the consultancy sector, actively participating in business transformation projects and gaining in-depth knowledge in terms of organizational change and growth.
Now, at CAI, Gianmarco leverages this solid knowledge base by applying it to the world of customer operations. He is recognized for his ability to provide innovative solutions to client problems, combining an analytical approach with creative thinking. These qualities make him a reliable and respected professional, both by his colleagues and clients.
Customer Analytics Italia
PwC Italy
Bosch Italia
Ascom Confcommercio Ferrara
With an engineering background and a specialization in Manufacturing & Management from the University of Cambridge, Riccardo developed his expertise in the production sector during his 4 years as an Operations consultant at McKinsey.
There, he focused on launching transformation initiatives across multiple industries, working on optimizing layouts and flows, as well as transferring communication and leadership skills to client teams to ensure a path of continuous and irreversible improvement.
Riccardo joined the CAI team as a Project Manager, primarily supporting manufacturing clients in addressing their current and future challenges through Lean, digitalization, and AI, both in production and support functions.
For over 20 years, he has worked with companies providing digital services, covering various roles: full stack developer, backend engineer, and in recent years, as a Technical Leader of development teams in the fields of Cloud services and System integrations.
Holding a bachelor's in engineering and an MBA from SDA Bocconi, mine is a transformative journey in the technology industry. Over the past five years, my career has evolved from a software developer to a technology leader, marked by several progressive leadership roles and impactful projects. From leading multiple agile teams to deliver innovative software solutions in various areas using machine learning, RPA, etc. to managing many digital transformation projects for 10+ customers, working with cross-functional teams to cut costs and improve productivity, I not only solidified my leadership capabilities but also sharpened my technical acumen.
My approach has always been data-driven, focusing on constantly monitoring KPIs and seizing opportunities for continuous improvement.
Nihat holds a Bachelor's in Business Administration from ADA University and a Master's in Marketing Analytics from LUISS University. With expertise in data-driven decision-making, marketing analytics, and strategic planning, he has worked across FMCG, risk advisory (Deloitte), and global advertising firms like McCann and OMD, contributing to campaigns for major brands such as McDonald’s, PepsiCo, and Samsung.
He also held CMO roles at startups like Fudye, Drama, and Novalingua, leading growth and brand strategies. A winner of the Azerbaijani Business Case Competition, Nihat is skilled in stakeholder management and aligning data insights with business goals to drive impactful marketing initiatives.
Emiliano obtained a double M.Sc. in Mechanical Engineering and Thermofluid Dynamics. After 4 years at Philip Morris International and 7 years at McKinsey, he developed a decade-long expertise as a C-Level executive and investor, overseeing 4 successful transformations and 2 acquisitions through a fund he co-founded in 2022. Today, he is the CEO of a private tech company based in the United States.
Emiliano specializes in large-scale efficiency turnarounds and process and product optimizations. He is particularly passionate about improving his clients' performance and implementing technological solutions to support Operations.
Emiliano is an external partner based in the United States who regularly collaborates with CAI.
Civitas Learning
Catria Advisory
GLG (Gerson Lehrman Group)
McKinsey & Company
Philip Morris International
An economist by education, Matteo has been dedicated to digitalization for years, particularly focusing on digital transition and process automation in recent years.
He worked for many years in Brazil, overseeing 20,000 workers. This experience helped him realize the impressive results achievable through process automation.
Since 2021, he has been a senior consultant at Customer Analytics Italia and collaborates with LEF Lean Experience Factory, specializing in Digital Transition and Automation/Robotization of processes (RPA – Robotic Process Automations).
Customer Analytics Italia
TOP!
Almaviva do Brasil
Atesia Spa
Gruppo Abramo - BPO
TIM Italia
After studying Materials Engineering, Giulio began his industrial career as a specialist in plastics, later gaining years of experience in the automotive and furniture sectors. He held roles of increasing responsibility, including Lean Manager and Site Manager, both in Italy and abroad, at leading companies such as Friul Intagli, Tecnoarredamenti, Sitland, and Brenta Pcm.
Throughout this journey, he developed advanced skills in operational management, continuous improvement, and production flow optimization from a Lean perspective, and he also earned certification as an Innovation Manager.
Giulio joined the CAI team to support manufacturing companies with his extensive experience in implementing Lean approaches across different functions, improving efficiency in both production and administrative areas.
Results-oriented professional with over 7 years of experience in investment banking, mergers and acquisitions (M&A), private equity, and corporate strategy. Developed solid expertise in sectors such as renewable energy, food and beverages, technology, healthcare, and real estate. Earned an MBA from SDA Bocconi in 2023, further strengthening managerial and strategic skills.
Skilled in conducting financial analyses, managing relationships with key stakeholders, and executing successful M&A deals. Possesses excellent leadership and project management skills, with a proven track record of successfully leading and collaborating with multidisciplinary teams. Responsible and result-oriented with strong interpersonal and analytical skills.
While earning her degree in Computer Science at Purdue University, Brooke gained valuable experience as an intern at Lawrence Livermore National Laboratory. Upon graduation, she began her career as an IT consultant, working with U.S. state tax agencies before seizing an opportunity to consult for a telecommunications company in Switzerland. Brooke later joined Philip Morris International, where she successfully led diverse teams and strategic projects across Duty Free, R&D, IT, Global Communications, and Consumer divisions.
Now a Project Manager at CAI, she leverages her blend of business acumen and technical expertise to help clients achieve their objectives.
Stefano earned his Master’s degree in Economics and Management from Bocconi University, enriching his academic journey with an international experience at Corvinus Business School.
He began his career at Excellence Consulting, where he contributed to growth and development projects for private banking networks of major financial institutions in Italy, Hungary, Slovenia, and Croatia.
He later strengthened his expertise at multinational consulting firms such as Native Strategy and Deloitte, working both in Italy and abroad on industrial plans, process mapping, and redesign for companies operating in the Automotive, Manufacturing, Sports, and Defense sectors.