Daniele Casuccio

Daniele is a Customer Operations guru. He has been working in the world of customer operations for over 20 years and personally managed or consulted 330+ call centers worldwide.

Daniele has worked at McKinsey & Company from 2008 until 2011 as a full-time consultant and from 2012 until now as an external expert. Prior to joining McKinsey, he was Director of Operations for a leading Italian company in CRM outsourcing, managing a call center with 1,500 agents.

In 2011, Daniele founded a 250-employee contact center in Germany, which he successfully sold in 2014. In the last years, Daniele has advised clients managing the organization of complex customer operations.

Daniele holds a Master in Nuclear Engineering degree (Summa cum Laude) from the University of Palermo.
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